Processing time typically takes 1-3 business days M-F. The time we need to prepare an order for shipping varies.
I gladly accept cancellations
Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or Oil On MY Hands.If an item is damaged upon arrival, please contact us at firstname.lastname@example.org and include "DAMAGED" in the subject line along with pictures of damaged items and a screenshot of your receipt and damaged item. This will help speed up the process of a replacement package and to file a claim with USPS.
Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we CANNOT be responsible for melted products.DO NOT LEAVE PRODUCTS IN CAR! Cars get VERY hot in the summer and the excessive heat can quickly melt products. The quality and healing properties of our products are not affected by melting. Just place in refrigerator and use as a body butter since the whipped texture will be changed. If possible you can whip the butter after cooled.
I will only use your shipping and billing address, and contact information
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you