May 26th- September 30th Whipped Butters will be out of stock

FAQS & PRIVACY POLICY

 

Shipping

 Processing time typically takes 1-3 business days M-F. The time we need to prepare an order for shipping varies.          

Returns & Exchanges

I gladly accept cancellations 

  • Request a cancellation: before item has shipped
  • I don't accept returns or exchanges
  • But please contact me if you have any problems with your order

Items in order are Broken

Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or Oil On MY Hands.If an item is damaged upon arrival, please contact us at contacts@oilonmyhands.com and include "DAMAGED" in the subject line along with pictures of damaged items and a screenshot of your receipt and damaged item. This will help speed up the process of a replacement package and to file a claim with USPS.

Summer Shipping

Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we CANNOT be responsible for melted products.DO NOT LEAVE PRODUCTS IN CAR! Cars get VERY hot in the summer and the excessive heat can quickly melt products.  The quality and healing properties of our products are not affected by melting. Just place in refrigerator and use as a body butter since the whipped texture will be changed. If possible you can whip the butter after cooled. 

Privacy policy

 I will only use your shipping and billing address, and contact information 

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

We collect information about you during the checkout process on our store.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.Please see the PayPal Privacy Policy for more details.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you

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